I manage the technical operations framework for telecom operations — ensuring a smooth transition from the construction phase to full operations, covering technical monitoring, operational automation, incident response, and vendor management, and coordinating with engineering and construction teams on equipment commissioning, system handovers, and operational readiness.
The newest chapter is AI in operations. I built a RAN-specific generative-AI assistant on performance and configuration data in Amazon Redshift and took it from proof of concept to pilot — and replaced a vendor KPI-monitoring platform with in-house tooling, together delivering roughly $1M in annualized savings. I also supported the business case for 30–50% MVNO bill savings as part of Comcast's wireless economics.
My current interest is where that terrestrial story goes next: Direct-to-Device (D2D) and Non-Terrestrial Networks (NTN) — ordinary phones connecting directly to satellites beyond terrestrial coverage, and what that means for device performance, spectrum, and operations. More on D2D & NTN.
The experience behind the results
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